High quality service is a priority of Confidence Group. We would be grateful if you could help us to raise the quality level. That’s why we invite you to take part in the assessment of our customer service.
Please, follow the link to fill out the online questionnaire (please note, the questionnaire is available only in Russian). It would take you no more than 1.5 minutes, and we promise each questionnaire to be analyzed. All the appropriate corrective action will be taken immediately if necessary.
We are also pleased to inform you that in April 2016 Confidence group has implemented the work quality control service, its functions include:
- interaction with customers on special issues;
- receiving, handling customer complaints, claims and suggestions, the implementation of correction items;
- monitoring compliance with the standards of customer service by employees.
Batura Sofia would be responsible for control service. You can contact her by phone: +7 925 800 86 35 or by e-mail: info@confidencegroup.ru.
